Prices and Payment
All prices quoted are in British Pounds.
We accept all major credit and debit cards (including American Express) and also payment via PayPal.
All orders will be sent out using Royal Mail Tracked delivery and will cost £2.99.
If, within 15 days of delivery, you’ve changed your mind about your item, please just send us an email to let us know, quoting your unique order reference number, and return your item to us by recorded delivery. We will be happy to offer a credit note to use on our website within 15 days of our receiving the returned item from you.
If the item you have purchased is faulty then please send us an email within 7 days of receiving your item, together with photos and a brief description of the fault, and we will be happy to offer you an exchange or credit note, at our discretion. Please note in order to receive an exchange we must receive the product back to us for this to be processed. If the item is deemed faulty we can cover return postage costs of up to £3.95. We advise all items are sent back using a signed for/ recorded service as we are not responsible for any missing items.
We still allow 7-9 working days
On the odd occasion that an item is marked ‘Pre-Order’, please allow additional time for your item to arrive - whilst we will do our best to get your order to you as quickly as possible, it may not be ready until the date shown.
Orders for a special occasion
If you need your order for a special occasion, send us an email along with your order and we will do our best to arrange for your item to reach you by the date specified – no promises but we would hate for a special occasion to be missed!
If we are unable to accept your order
In the event that we are unable to accept your order, we will email you and offer you a refund or the option of choosing the same item in a different colour or, alternatively, a different item to the same value. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the item.
How we will use your personal information
Other Terms & Conditions
The terms and conditions contained within the Shopify Inc. ‘Refund Policy’ and ‘Terms of Service’ links (which can be found at the bottom of the screen when placing your order) will only apply where they do not conflict with the terms set out above – where they do conflict with the terms set out above, the terms set out above will prevail.
These terms are governed by English law.